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WorldPay FuturePay FAQ
- What should I do if I receive an email stating
that my card has failed?
The e-mail that you received means that the card details
we have on record for you, are no longer being authorized by your card
issuer when we try to debit them under your agreement.
This could be that the card details we have on record
for you have now been cancelled/expired, you may have new expiry/start
dates on the card, or you may have a new issue number.
To rectify this, Log into the Administration Server
with your username and password at: http://www.worldpay.com/shopper/
This will give you access to your agreement details.
Go down to Customer FuturePay Agreements and click where
it says 'View Details'. In the bottom right hand corner you will see
a button saying 'Change Card'. Please enter your new card details and
click 'Submit'
Your new card details will then be debited within 24
hours.
- I have forgotten my password, what should I do?
Please go to the admin login page at: http://www.worldpay.com/shopper/
- Please click on the 'Forgot your password?
- Click here' link. From here, please input either;
- Transaction id (This would be on your payment acknowledgement
e-mails from WorldPay)
- Username (This would have appeared on screen at the
time of agreement set-up)
- FuturePay id (This would be on your payment acknowledgement
e-mails from WorldPay)
- Input the e-mail address that you initially used while
setting up the agreement.
- Then click the 'Send Shopper Password' button.
Your new login details will then be sent to that e-mail
address. Once you have these details, please login as usual by inputting
the information and clicking 'login'.
- I have forgotten my password and have no information
about my agreement, what should I do?
Unfortunately we are unable to locate your agreement
without a transaction id or agreement id. We cannot search by name or
email address.
If you no longer have these id's it is possible to find
your agreement details by searching on the number of the card you are
using to pay with. If you wish to give us your card number we would
suggest that you telephone Worldpay customer service teams on the number
listed below, as emailing the details is not a secure way to disclose
your card details.
Tel. +44 (0)870 742 7002 Fax: +44 (0)870 742 7009 Americas
- WorldPay Inc Tel: +1 703-547-6250 (Toll Free: +1 800-661-7079) Fax:
+1 703-430-6795 Asia Pacific - WorldPay Pte Ltd Tel: +65 6 339 9616
Fax: +65 6 339 9183
- How do I cancel my FuturePay agreement?
WorldPay cannot cancel FuturePay Agreements. This can
only be done by you or by us on request.
To cancel the FuturePay agreement yourself log into
the WorldPay Administration Server with your username and password at:
http://www.worldpay.com/shopper/
This will give you access to your agreement details.
Go down to Customer FuturePay Agreements and click where
it says 'View Details'.
In the bottom right hand corner you will see a button
saying 'Cancel'.
Click this and confirm.
You will then receive an e-mail confirming that your
agreement/subscription has been cancelled.
- How do I change my card details for my FuturePay
agreement?
Log into the Administration Server with your username
and password at: http://www.worldpay.com/shopper/
This will give you access to your agreement details.
Go down to Customer FuturePay Agreements and click where
it says 'View Details'. In the bottom right hand corner you will see
a button saying 'Change Card'. Please enter your new card details and
click “Submit” Your new card details will then be debited
within 24 hours.
- How do I update my personal/contact details?
Log into the Administration Server with your username
and password at: http://www.worldpay.com/shopper/
This will give you access to your agreement details.
Go down to Customer FuturePay Agreements and click where it says 'View
Details'. In the bottom right hand corner you will see a button saying
'Change Contact Details'. Please enter your new contact details and
click 'Submit' Your new contact details will then be updated on our
system.
- Why are my old card details still displayed on
your system?
The home page of your account contains the following
box. Here you will see every card number that has been billed under
your agreement. If you card number is not listed here, that card has
not been billed successfully. This is to help you with your accounting
records.
How can I check every payment I have made for my
agreement?
To view every payment you have made under your agreement,
please click the 'View Details' button.
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